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Policies

Our Spa Policies

We want every visit to be relaxing. Our spa policies explain what to expect when you book with us. Questions? Send us a message or call (703) 376-8711.

Our spa policies at a glance

Book ahead, arrive 10–15 minutes early, cancel at least 24 hours in advance, and leave gratuities in cash or by check.

Making an appointment

We are service-by-appointment only. Please book ahead online or by calling your preferred location. After you book online you’ll receive a confirmation by email and/or phone. A credit card is required to secure all appointments.

Your first visit

Please arrive 10–15 minutes early to complete our intake form and talk with your therapist about your medical history and what you hope to get from your massage. In some cases massage is not advisable, so it is important we know about any medical condition or symptoms. A referral from your doctor may sometimes be required.

During your massage

Especially if you are new to massage, please tell your therapist if the pressure is too much or if you feel uncomfortable at any time.

After your massage

Your therapist will talk with you about where they found tension and recommend what type of massage will help going forward. Before you leave, enjoy hot tea or water and a refreshing hot towel.

Zero tolerance for inappropriate behavior

Origins Thai Spa provides the highest quality therapeutic massage. Any inappropriate behavior, including touching, sexual innuendo or rude requests, ends the session immediately and full payment is expected.

Cancellations and no-shows

Please cancel at least 24 hours before your appointment, at no charge. Cancellations with less than 24 hours’ notice are charged 50% of the service. No-shows, and cancellations at or after the appointment time, are charged 100% of the service.

Late arrivals

Please arrive 10–15 minutes before your appointment. Your session is scheduled to start and finish on time.

Gratuities

Gratuities are not required but are greatly appreciated; 15–20% of the service price is typical. Please leave tips in cash or by personal check. We are unable to accept tips on a credit card.

Payment

We accept Visa, Mastercard and cash.

Gift certificates

Gift certificates are not refundable, not transferable and cannot be redeemed for cash or credit.

Ready to relax?

Book online with your preferred location, or call us and we’ll find a time that works for you. All three spas are open daily, 10 AM to 8 PM.

Sterling (703) 376-8711 · Arlington (703) 527-3019 · Alexandria (703) 888-1894